Cancellation & Refunds
Last updated 28 September 2026.
Before payment
You may leave the reading at any time before completing checkout. No charge is made until you confirm the relevant payment with Razorpay.
After payment
The complete reading is a digital report delivered after a captured ₹49 payment is verified. The optional ₹19 purchase unlocks three additional follow-up questions after verification. If you were charged but the report or additional questions did not unlock, use the “Already paid? Check payment status” control on your preview or question section, then contact us if it remains unavailable. We will check the transaction and either restore access or refund an undelivered purchase to the original payment method.
Tarot purchases
Tarot offers two free card insights. A verified ₹65 payment unlocks the complete five-card reading and one follow-up question. After using it, a separate ₹29 payment unlocks three further questions about that reading. If a captured payment does not unlock access, please contact us with the payment ID so we can restore access or refund an undelivered purchase.
Duplicate or incorrect charges
Contact us with the payment ID and the mobile number used for the reading. If we confirm a duplicate or incorrect charge, we will refund the extra amount to the original payment method. Please avoid sending card details.
Other refund requests
Because a complete personalised digital reading is provided immediately, a change of mind after successful delivery does not automatically qualify for a refund. We review technical failures, duplicate charges, and other requests fairly under applicable law. Please contact us within seven days so we can investigate; this does not limit any rights you may have under applicable law. The time for an approved refund to appear depends on the payment provider and your bank.
Ask REKHAA purchases
For new consultations, ₹75 includes the complete reading, five-year view, PDF and three chat answers; further ₹75 packs include three more answers. Earlier chat and ₹599 report purchases retain their original delivery terms. If payment succeeds but access or report generation fails, refresh the page to restore verified access and retry. Failed answer generation does not consume credits. If the issue persists, write to info@rekhaa.in with the payment ID so we can investigate delivery and any applicable refund.